We collect custom anayltics data on our own servers. Nothing of our anonymously collected analytics information will leave our servers or will be sent/sold to 3rd parties.
If you don't want to be tracked by our analytics system, please set the doNotTrack setting in your browser, or opt-out here:
We’ll start by getting a few definitions out of the way that should help you understand this policy. When we say “we”, “us”, and “KISS”, we’re referring to KISS - Christian Becker & Christian Engel GbR, a German company constituted under civil law. When we say “you” or “Member”, we’re referring to the person or entity that’s registered with us to use the Service.
We provide an online platform that you may use to capture, manage and resolve feedback (the “Service”). We offer the Service on our “Website” http://www.insiteapp.de. In the course of providing the Service, we may collect Personal Information, which means information about a Member.
Any changes will be effective as of the date we post on the Website or send the email (or whichever date is later). You may object to any changes within 21 days after they’re posted on our Website or delivered to you, in which case none of the proposed changes will be effective with respect to information that we’ve already collected from you, but will apply only to information we collect in the future.
3. Effective Date
If you have any questions or comments, or if you want to update, delete, or change any Personal Information you’ve submitted on the Website, please contact us.
5. Information We Collect
Information You Provide to Us: When you register to use the Service, communicate with our customer service team, send us an email, or post on our blog, you’re giving us information that we collect.
Information from your Use of the Service: We may get information about how and when you use the Service. This information may include your IP address, time, date, browser used, and actions taken by you within the application.
Cookies: When you register to use InSite, we store "cookies," which are strings of code, on your computer. We use those cookies to collect information about when you visit our Website, when you use the Service, your browser type and version, your operating system, and other similar information.
You may turn off cookies that have been placed on your computer by following the instructions on your browser, but if you block our cookies, it may be more difficult (and maybe even impossible) to use the Service.
6. Use and Disclosure of Your Personal Information
We may use and disclose your Personal Information only as follows: * To promote use of our Service. For example, if you leave your Personal Information when you visit our Website and don’t sign up for any of the Service, we may send you an email asking whether you want to sign up. And if you use our Service, and we think you might benefit from using another Service we offer, we may send you an email telling you about it.
To bill and collect money owed to us. This includes sending you emails, invoices, receipts, notices of delinquency, and alerting you if we need a different credit card number. We use third parties for secure credit card transaction processing, and we send billing information to those third parties to process your orders and credit card payments.
To notify you. We may send you messages about recent activity in your Workspace like communication that needs your attention.
To provide customer support.
To protect the rights and safety of our Members and third parties, as well as our own.
To meet legal requirements like complying with court orders and valid subpoenas.
To provide information to representatives and advisors, like attorneys and accountants, to help us comply with legal, accounting, or security requirements.
To prosecute and defend a court, arbitration, or similar proceeding.
To support and improve the Service we offer.
To communicate with you about your account for informational, not promotional, reasons.
To send you informational and promotional content that you may choose (or „opt in“) to receive. You can stop receiving our promotional emails by following the unsubscribe instructions included in every email.
Subpoenas: Occasionally, we have to disclose information about our customers to meet legal requirements. Third-party disputes are a common example: If two parties have a dispute, and one of them used InSite in a way that’s relevant to the dispute, then we might get a request for user data. Whether we say “no way” or comply depends on the subpoena.
7. Public Information and Third Parties
Blog: We have public blogs on our Websites. Any information you include in a comment on our blog may be read, collected, and used by anyone. If your Personal Information appears on our blogs and you’d like it to be removed, contact us. If we’re not able to remove your information, we’ll let you know why.
Social Media Widgets: Our Websites include social media features, like the Facebook Like button. These features may collect information about your IP address and which page you’re visiting on our site, and they may set a cookie to make sure the feature functions properly.
Social media features and widgets are either hosted by a third party or hosted directly on our site. Your interactions with those features are governed by the privacy policies of the companies that provide them.
Service Providers: If it is necessary we may provide your personal information to a service provider. We will restrict any service provider’s use of your personal information. We will tell you whenever reasonably possible and you may request at any time the name of our service providers.
8. Content of Projects
9. Your Clients
Your client’s contact information like email and name are stored on a secure InSite server if they used the Service. We don’t, under any circumstances, sell these information, contact clients, market to clients, steal your clients, or share your clients with any other party, unless it’s required by law.
If one of your clients complains or contacts us, we may then contact that person. Only authorized employees have access to view clients lists.
10. Notice of Breach of Security
Nobody’s safe from hackers. If a security breach causes an unauthorized intrusion into our system that materially affects you or other Members, then KISS will notify you as soon as possible and later report the action we took in response.
11. Safeguarding Your Information
To protect your information, our credit card processing vendor uses the latest 128-bit Secure Socket Layer (SSL) technology for secure transactions. Our vendor is certified as compliant with card association security initiatives, like the Visa Cardholder Information Security and Compliance (CISP), MasterCard® (SDP), and Discovery Information Security and Compliance (DISC).
InSite accounts require a valid email address and password to log in. You must keep your email address and password secure, and never disclose it to a third party. Because the information in your Workspace is so sensitive, account passwords are encrypted, which means we can’t see your passwords. We can’t resend forgotten passwords either. We’ll only reset them.
12. Accuracy of Data, Transparency, and Choice
We do our best to keep your data accurate and up to date, to the extent that you provide us with the information we need to do that. If your data changes (like a new email address), then you’re responsible for notifying us of those changes.
We only store data about you for as long as it’s reasonably required to fulfill the purposes that gave us the right to access it in the first place.
Unless it’s prohibited by law, we’ll remove any Personal Information about you from our servers at your request.