Dieses Dokument erklärt wie, wozu und welche Informationen wir sammeln, wenn Sie InSite nutzen. Es erklärt auch, auf welche Art wir diese Informationen nutzen und anzeigen. Wir werden keinerlei Informationen jemals weiterverkaufen.

Website Analytics

We collect custom anayltics data on our own servers. Nothing of our anonymously collected analytics information will leave our servers or will be sent/sold to 3rd parties.

If you don't want to be tracked by our analytics system, please set the doNotTrack setting in your browser, or opt-out here:


1. Definitions

We’ll start by getting a few definitions out of the way that should help you understand this policy. When we say “we”, “us”, and “KISS”, we’re referring to KISS - Christian Becker & Christian Engel GbR, a German company constituted under civil law. When we say “you” or “Member”, we’re referring to the person or entity that’s registered with us to use the Service.

We provide an online platform that you may use to capture, manage and resolve feedback (the “Service”). We offer the Service on our “Website” In the course of providing the Service, we may collect Personal Information, which means information about a Member.

2. Changes

If there are any changes to this Privacy Policy, we’ll post them on the Website and/or may send them to the last email address you gave us.

Any changes will be effective as of the date we post on the Website or send the email (or whichever date is later). You may object to any changes within 21 days after they’re posted on our Website or delivered to you, in which case none of the proposed changes will be effective with respect to information that we’ve already collected from you, but will apply only to information we collect in the future.

We won't treat information of any open account differently from any other open account. If you object to changes in our Privacy Policy, we’ll have to terminate your account. That said, if we ever changed our Privacy Policy to expand our rights to use or disclose Personal Information for marketing purposes, you‘d be able to opt out without termination.

3. Effective Date

This Privacy Policy is effective with respect to any data that we’ve collected, or collect, about and/or from you, according to our Terms of Use.

4. Questions

If you have any questions or comments, or if you want to update, delete, or change any Personal Information you’ve submitted on the Website, please contact us.

Your Information

5. Information We Collect

Information You Provide to Us: When you register to use the Service, communicate with our customer service team, send us an email, or post on our blog, you’re giving us information that we collect.

That information may include your IP address, name, physical address, email address, phone number, credit card information, and other details like gender, occupation, and other demographic information. By giving us this information, you consent to your information being collected, used, disclosed, and stored by us, only as described in our Terms of Use and Privacy Policy.

Information from your Use of the Service: We may get information about how and when you use the Service. This information may include your IP address, time, date, browser used, and actions taken by you within the application.

Cookies: When you register to use InSite, we store "cookies," which are strings of code, on your computer. We use those cookies to collect information about when you visit our Website, when you use the Service, your browser type and version, your operating system, and other similar information.

You may turn off cookies that have been placed on your computer by following the instructions on your browser, but if you block our cookies, it may be more difficult (and maybe even impossible) to use the Service.

Information from Other Sources: We may get more information about you, like name, age, and participation in social media websites, by searching the internet or querying third parties. We only collect data that’s publicly available or provided by a third party according to its terms of use.

6. Use and Disclosure of Your Personal Information

We may use and disclose your Personal Information only as follows: * To promote use of our Service. For example, if you leave your Personal Information when you visit our Website and don’t sign up for any of the Service, we may send you an email asking whether you want to sign up. And if you use our Service, and we think you might benefit from using another Service we offer, we may send you an email telling you about it.

Subpoenas: Occasionally, we have to disclose information about our customers to meet legal requirements. Third-party disputes are a common example: If two parties have a dispute, and one of them used InSite in a way that’s relevant to the dispute, then we might get a request for user data. Whether we say “no way” or comply depends on the subpoena.

7. Public Information and Third Parties

Blog: We have public blogs on our Websites. Any information you include in a comment on our blog may be read, collected, and used by anyone. If your Personal Information appears on our blogs and you’d like it to be removed, contact us. If we’re not able to remove your information, we’ll let you know why.

Social Media Widgets: Our Websites include social media features, like the Facebook Like button. These features may collect information about your IP address and which page you’re visiting on our site, and they may set a cookie to make sure the feature functions properly.

Social media features and widgets are either hosted by a third party or hosted directly on our site. Your interactions with those features are governed by the privacy policies of the companies that provide them.

Links to Third-Party Sites: Our Website include links to other websites, whose privacy practices may be different from KISS’. If you submit Personal Information to any of those sites, your information is governed by their privacy policies. We encourage you to carefully read the privacy policy of any Website you visit.

Service Providers: If it is necessary we may provide your personal information to a service provider. We will restrict any service provider’s use of your personal information. We will tell you whenever reasonably possible and you may request at any time the name of our service providers.

8. Content of Projects

Sometimes we review the content of our Members’ projects to make sure they comply with our Terms of Use. To improve that process, we have software that helps us find projects that may violate our Terms.

Our employees or independent contractors may review those particular projects. This benefits all of our Members who comply with the Terms of Use because, among other things, it reduces the amount of traffic being sent through our servers and helps to maintain high accessibility.

Your Clients

9. Your Clients

Your client’s contact information like email and name are stored on a secure InSite server if they used the Service. We don’t, under any circumstances, sell these information, contact clients, market to clients, steal your clients, or share your clients with any other party, unless it’s required by law.

If one of your clients complains or contacts us, we may then contact that person. Only authorized employees have access to view clients lists.


10. Notice of Breach of Security

Nobody’s safe from hackers. If a security breach causes an unauthorized intrusion into our system that materially affects you or other Members, then KISS will notify you as soon as possible and later report the action we took in response.

11. Safeguarding Your Information

To protect your information, our credit card processing vendor uses the latest 128-bit Secure Socket Layer (SSL) technology for secure transactions. Our vendor is certified as compliant with card association security initiatives, like the Visa Cardholder Information Security and Compliance (CISP), MasterCard® (SDP), and Discovery Information Security and Compliance (DISC).

InSite accounts require a valid email address and password to log in. You must keep your email address and password secure, and never disclose it to a third party. Because the information in your Workspace is so sensitive, account passwords are encrypted, which means we can’t see your passwords. We can’t resend forgotten passwords either. We’ll only reset them.


12. Accuracy of Data, Transparency, and Choice

We do our best to keep your data accurate and up to date, to the extent that you provide us with the information we need to do that. If your data changes (like a new email address), then you’re responsible for notifying us of those changes.

We only store data about you for as long as it’s reasonably required to fulfill the purposes that gave us the right to access it in the first place.

Unless it’s prohibited by law, we’ll remove any Personal Information about you from our servers at your request.

14. Enforcement

We regularly review our compliance with this Privacy Policy. If we receive a written complaint, then we’ll respond to the person who made it.