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Privacy Policy


Data Privacy Statement

Last updated on 27 July 2015.

This Data Privacy Statement is part of the General Terms and Conditions of InSite Webservices GmbH.

We take the protection of your personal data very seriously. We handle your personal data confidentially and in compliance with the statutory data protection regulations and this Data Privacy Statement.

The use of our website and our services is normally possible without providing personal data. Insofar as personal data is collected on our website (such as name and email address), it is always provided on a voluntary basis. This data is not transferred to third parties without your express consent.

For the use of our services, only your first name, a password and valid email address are required initially.

Please bear in mind that data transmission in the internet (e.g. when communicating via email) may contain security loopholes. Therefore, complete protection of the data against access by third parties is not possible.

This Data Privacy Statement explains which data we collect, how it is collected and why we collect it. It also explains how we use this information.

Basic principles

1. Definitions

We will begin with a few definitions that help you understand this Data Privacy Statement. When we say ‘we’ or ‘us’ we mean InSite Webservices GmbH, Westendstrasse 19, 60325 Frankfurt am Main, Germany.

When we say ‘you’ or ‘Member’, we mean a user or customer of InSite or a representative of a company or an organisation that is a user or customer of InSite.

InSite is a service offering for the registration, management, editing and discussion of feedback, bugs and change requests for web projects (hereinafter referred to as the ‘Service’ or ‘InSite’).

We offer this Service in the form of a so-called web application at and other domains (‘Website’).

In the course of providing the Service, we collect personal information – i.e. information about you and other InSite Members.

2. Changes

If there are any changes to this Data Privacy Statement, we will publish them on our website and send notification to your current email address no later than fourteen (14) days prior to the day the changes take effect.

If you fail to object to the validity of the new Data Privacy Statement within the indicated period, the new data privacy guidelines shall apply as accepted.

When you object to the changes in our Data Privacy Statement, we must cancel your account and your work groups.

3. Applicability

This Data Privacy Statement is applicable with respect to all data that we have collected or collect about and from you in accordance with our General Terms and Conditions.

4. Information, deletion and blocking

You have the right to receive information, at any time and free of charge, about your stored personal data, its origins and recipients and the purpose of the data processing, and you have a right to correction, blocking or deletion of this data.

For this purpose and if you have any additional questions about personal data, you can contact us any time at .

Your personal data

5. Data that we collect

When you register for use of InSite, start projects, create or edit reports, write comments, purchase a subscription, contact our customer service, send us an email or comment in a blog, you provide us data that we collect.

This data can be your IP address, name, address, email address, telephone number, payment information, descriptions, comments, company information and other details such as gender, profession and other demographic information.

By providing us with this data, you are giving your consent to the collection, use and storage of this data by us as described in this Data Privacy Statement.

We also receive information about your behaviour with regard to how, when and in what manner you use InSite. This information can include your IP address, time, date, browser, website, operating system and activities you carry out within the application.

We can also receive additional data such as your name, age and presence in social media by searching online or asking third parties. We only collect data that is publicly accessible or has been transferred to us by a third party according to their terms and conditions of business.

6. Use and transfer of your personal data

We only use and transfer your personal data as follows:

In order to market our service.

For example, if you leave your personal data during a visit to our website, but do not register, we may send you an email and ask if you would like to register. If you already use our service and we think that you could benefit from another service that we also offer, we may send you an email and tell you about it.

In order to send invoices and request payments.

This includes the sending of emails, invoices, acknowledgements, notifications and warnings – e.g. if we require a different credit card number. We use third-party providers for the secure processing of payments and transfers. We sent these providers all payment information.

In order to notify you.

Within your InSite account settings, you can decide how often you would like to be notified about the latest activities of your work groups.

In order to send you warning messages.

For example, we can inform you of temporary or permanent changes to our services, planned downtimes, new functions, version updates, new appearances, warnings of misuse and changes to our Data Privacy Statement.

In order ensure compliance with our General Terms and Conditions and applicable laws.

In order to offer you support.

When you communicate with us, the communication and your contact data are saved by us for the purpose of processing the enquiry and in case of follow-up questions. In order to protect the rights and security of our employees, third parties and our own rights.

In order to meet legal obligations such as compliance with court decisions and subpoenas.

In order to send information to representatives and consultants such as solicitors and financial auditors in order to be able to assist them in legal and economic matters or security requirements.

In order to pursue and provide a defence in judicial, arbitration or similar proceedings.

In order to improve our service.

In order to be able to speak with you about your InSite account (for information, not advertisement).

In order to transfer your data in the event of a sale, merger, consolidation or acquisition.

In these cases, the recipient/purchaser will continue to comply with the obligations in the scope of this Data Privacy Statement.

In order to send you informative and advertising content.

You can choose at any time to no longer receive this content by following the specified instructions and unsubscribing (opt out).

In order to respond to a subpoena.

7. Your ownership rights

You retain ownership rights to data, information and materials that you have uploaded to InSite or provided in another manner. We will only use this within the scope described here.

8. Right to inspect

We reserve the right to view, copy and internally analyse content from your projects, Work Groups and account in order to create programs that help us find Members who violate the General Terms and Conditions or applicable law.

You provide your consent that we collect time stamps, IP address, geolocation data and device information as well as information about your use of InSite.

We study this data internally in order to make our Service even better and to provide a better user experience for our Members.

9. Public information

We have various public blogs on our website. Information that you leave in your comments can be read, collected and used by anyone.

If personal data appears in our blog and you would like to have it removed, contact us. If we cannot remove this data, we will notify you.

10. Social media

Use of Facebook sharing

Functions of the Facebook social network, Facebook Inc., 1 Hacker Way, Menlo Park, California 94025, USA, have been integrated on our website.

When you visit our website, the share function can be used to establish a direct connection between your browser and the Facebook server. In the process, Facebook receives the information that you have visited our website with your IP address.

When you click on the share button while you are logged into your Facebook account, you can link the contents of our website to your Facebook profile. In the process, Facebook can assign the visit of our website to your user account.

Please note that as the provider of the website, we have no knowledge of the content of the transferred data or its use by Facebook. For further information, refer to the Facebook Privacy Policy:

Use of Google sharing

Our website uses functions of Google sharing. The provider is Google Inc., 1600 Ampitheatre Parkway, Mountain View, CA, 94043, USA.

With the Google share function you can publish information worldwide. Google stores the information that you have shared the content and information about the website.

Your information can be shown as references together with your profile name and your photo in Google Services, i.e. in search results or in your Google profile or other places on websites and online announcements.

Google records information about your activities in order to improve the Google service for you and others.

The information provided by you is used according to the applicable Google Privacy Policy. Google may publish summarised statistics for the activities of its users and/or transfer these statistics to users and partners, such as publishers, advertisers or affiliated websites.

Please note that as the provider of the website, we have no knowledge of the content of the transferred data or its use by Google.

For further information, refer to the Google Privacy Policy:

Use of Twitter

Functions of the service Twitter are integrated on our website. These functions are offered by Twitter Inc., 795 Folsom St., Suite 600, San Francisco, CA, 94107, USA.

By using Twitter and the share function, the websites you have visited with your Twitter account are linked and can be disclosed to other users. Data is also transferred to Twitter in the process.

Please note that as the provider of the website, we have no knowledge of the content of the transferred data or its use by Twitter. For further information, refer to the Twitter Privacy Policy:

11. Analytics

Use of Google Analytics

This website uses functions of the Google Analytics web analysis service. The provider is Google Inc., 1600 Ampitheatre Parkway, Mountain View, CA, 94043, USA.

Google Analytics uses so-called ‘cookies’. These are text files that are stored on your computer and enable an analysis of the use of websites by you. The information generated by the cookie about your use of this website is normally transferred to a server of Google in the USA and stored there.

Google will use this information on our behalf to evaluate your use of the website in order to create reports about the website activities and to provide additional services associated with the website use and internet use. The IP address sent from your browser in the scope of Google Analytics is not combined with other data from us by Google.

You can prevent the storage of cookies with the appropriate setting in your browser software; however, please bear in mind that in this case you cannot utilise all functions of this website to their full extent.

Your customers

12. Your customers

If your customers use our service, we save the data on our server in the same manner as with any other Member.

We will not sell this information, or try to poach or advertise your customers, nor transfer this customer data to third parties, unless we are required to do so by law. If one of your customers complains to us or contacts us directly, we can answer this person.


13. Notification of security breaches

No one is safe from attacks by hackers. If a security breach has led to unauthorised access to our system and influence of your account or your Work Group, we will notify you of this as quickly as possible and report to you at a later time in regard to the measures we took in reaction to this.

14. Backup of information

We have succinctly summarised all the methods we take for your data privacy to give you a better understanding in our Security information.

15. Accuracy of data, transparency and selection

We do our best to ensure the correctness and topicality of your data. You are obligated to always provide us with the current information.

If you change your data, such as your email address, it is your responsibility to notify us of this change.


16. Cookies

Our website uses so-called cookies. Cookies do not harm your computer and do not contain any viruses. Cookies are used to make our offering more user-friendly, more efficient and more secure. Cookies are small text files that are placed on your computer and stored by your browser.

Most of the cookies used by us are so-called ‘session cookies’. They are automatically deleted after the end of your visit. Other cookies remain stored on your end device until you delete them. These cookies make it possible for us to recognise your browser on the next visit.

You can change your browser settings so that you are informed when cookies are set and only permit cookies in individual cases, activate the acceptance of cookies for specific cases or to general rejection of cookies, as well as the automatic deletion of cookies when the browser is closed. The functionality of the website can be limited if cookies are deactivated.

17. Subscription to the newsletter

If you would like to receive the newsletter offered on the website, we require an email address from you (SOI), as well as information with which we can ensure that you are the owner of the specified email address and agree to receive the newsletter (DOI). Further data is not collected for subscription to the newsletter. We use this data exclusively for the purpose of sending the requested information and do not transfer it to third parties.

The consent granted for storing data, the email address and the use thereof to send the newsletter can be revoked at any time – i.e. with the unsubscribe link (opt out) in the newsletter.